Canada's language czar wants to hire contractors to pose as passengers in the country's largest airports and evaluate the level of bilingual services.
The Ottawa International Airport is one of eight facilities that will be under the microscope.
Contractors will fly round-trip between two airports to observe Air
Canada's self-serve kiosks, as well as its ground and in-flight
services, according to a solicitation notice published to the online
contracting site Merx. Security services and well as airport signage
will also be anonymously examined.
The Office of the Commissioner of Official Languages estimates the
contract will be worth approximately $90,000 and says contractors
performed similar work in 2009–10, 2010–11 and 2011–12.
A press release published separately says more than 1,500 anonymous observations will be conducted this fall.
Internet site reference: http://www.obj.ca/Local/2012-08-08/article-3048214/Feds-hiring-mystery-clients-to-visit-airports/1